![]() Your accounts continue to be secure and we're working quickly on a resolution," the bank said in a statement posted to customers on their website. Wells Fargo Mobile is the bank’s official app that lets you easily keep track of your Wells Fargo finances and manage your money without having to step into a brick-and-mortar bank. "If you see incorrect balances or missing transactions, this may be due to a technical issue and we apologize. In a statement to customers early Friday morning, the bank said the missing deposits were due to an unspecified technical issue. Upset customers began reaching out to the bank on social media overnight Thursday to report recent deposits that had been listed in their account were now missing, or deposits that were expected Friday were not there, affecting what showed in the available balance. We will also refund fees incurred by this issue. We sincerely apologize for any inconvenience caused by this." Some accounts are not eligible for mobile deposit. Deposit limits and other restrictions apply. "The issue will be resolved no later than tomorrow Saturday, March 11. Mobile deposit is only available through the Wells Fargo Mobile ® app. Enter your information Social Security Number or Individual Taxpayer Identification Number We ask for your Social Security Number or Individual Taxpayer Identification Number to help pre-fill your information in this application process, verify your identity and obtain credit history for processing your application. "We’ve been actively working to resolve the issue impacting certain customers’ who cannot see direct deposit transactions in their accounts," the statement said. Wells Fargo said the accounts were safe and secure.įriday evening, the bank said the issue would be resolved by Saturday and any fees incurred by the issue would be refunded. In a statement to NBC, the bank acknowledged some direct deposit transactions were not showing up in accounts and that they were working on a resolution. Some Wells Fargo customers woke up Friday morning to find deposits missing from their checking accounts. ![]()
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